Referred clients – the gift that keeps on giving

Increase referrals with client follow-up

How to talk to detractor clients

The CX benefits of fixed fee pricing

The Net Promoter System explained

How to identify at risk clients

What's your brand story?

Motivating your team to delight clients

Boost LinkedIn success with digital credentials

Client feedback programs and client-centricity

The benefits of referred clients

How to use social proof to grow your firm

Managing client expectations

Following up with promoters in NPS

Following up with passive clients in NPS

What clients want

Client Culture client wins Network of the Year

How to work from home effectively

The science of bill shock

The power of positive feedback in the workplace

Five steps to master the client experience

Managing client expectations with checklists

Secrets of building positive cultures

Client Culture shortlisted for an ALTA award.

AI is coming: three strategies leaders must implement